Frequently Asked Questions

1. What materials are Séjour backpacks made of?

Our backpacks are made from high-quality, durable materials designed to withstand the rigors of travel and daily use. We also incorporate eco-friendly materials in our products to ensure sustainability.

2. How can I clean my Sejour backpack?

To clean your Sejour backpack, we recommend spot cleaning with a mild detergent and warm water. Avoid using bleach or harsh chemicals. For more detailed instructions, refer to the care label inside your backpack.

3. Are Séjour backpacks waterproof?

Séjour backpacks are water-resistant, meaning they can handle light rain and splashes. Additionally, many of our backpacks come with a wet pocket to keep wet items separate from dry ones. For heavy rain, we recommend using a rain cover for extra protection.

4. What is "The Ultimate Backpack" and what features does it offer?

"The Ultimate Backpack" is a versatile backpack that offers ample storage and a shoe compartment to keep you organized on-the-go. It is designed to meet the needs of modern travelers and adventurers. The backpack also features built-in USB ports for convenient device charging, ensuring you never run out of battery again.

5. How can I charge my devices using the backpack's built-in USB ports?

To charge your devices using the backpack's built-in USB ports, simply connect your device's charging cable to the USB port located on the exterior of the backpack. You can then connect the other end of the charging cable to your device and it will start charging.

6. What is the return policy for Sejour products?

We offer a 30-day return policy on all Sejour products. If you are not satisfied with your purchase, you can return it for a full refund or exchange, provided the item is in its original condition. Please visit our Returns and Exchanges page for more details.

7. Can Séjour backpacks be used as personal items on airlines?

Yes, all of our backpacks are designed to fit within the personal item dimensions specified by most airlines. This allows you to avoid carry-on fees while still bringing all your essentials. However, we recommend checking with your specific airline for their personal item size restrictions to ensure compliance.

8. Is "The Ultimate Backpack" suitable for outdoor activities?

Yes, "The Ultimate Backpack" is suitable for outdoor activities. It is designed to be durable and water-resistant, making it ideal for outdoor adventures. The backpack's ample storage and organizational features also make it convenient for carrying essential items during outdoor activities.

9. How can I contact Séjour customer support?

You can contact our customer support team via email at hellosejour@gmail.com. Our support team is available Monday to Friday from 9 AM to 6 PM (EST). 

10. Do you offer international shipping?

Currently, we offer shipping within the USA. We are planning to expand our shipping options to international destinations in the future. Stay tuned for updates on our shipping policies.

Feel free to reach out if you have any other questions or need further assistance. We're here to help!